Technology
Management Routines That Matter to Technology Managers
Management and Global Business Dept.
Rutgers Business School – Newark and New Brunswick
Rutgers University
111 Washington Street
Newark, NJ 07102
(973) 353-5983
Fax (973) 353-1664
Gordon Institute of Business Science
University of Pretoria
26 Melville Road
Illovo, Sandton, 2191 South Africa
barnardh@gibs.co.za
International Journal of Technology
Management, Vol. 41, Nos. 1/2, 2008, pp. 22-37
Abstract
This study addresses the fragmentation in the technology management field by identifying and organising the routines used by managers of technology. In a multi-method, iterative qualitative study done jointly between academics and technology managers from a number of large industrial firms, 27 technology management routines were identified. These 27 routines were organised into a framework consisting of four categories: producing scientific and technological knowledge, transforming knowledge into working artefacts, linking artefacts with user requirements, and providing organisational support. This framework provides an organising scheme to make sense of technology management routines. In addition, because managers of technology actively participated in developing the routines, the study contributes by identifying routines practitioners regard as particularly important. Both research and practical implications are derived from the framework.
Key words: process, routine, technology management framework.
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